Support Center
We're here to help you get the most out of Livvy App. Find answers to common questions, get in touch with our team, and access helpful resources.
Contact Support
Need immediate assistance? Our support team is here to help:
- Email: support@livvyapp.com
- Response Time: Within 24 hours during business days
- Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Frequently Asked Questions
Getting Started
Q: How do I create an account?
A: Visit livvyapp.com and click "Sign Up" to create your account. You'll need your property manager to provide you with your building's unique registration code.
Q: I forgot my password. How do I reset it?
A: Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link within a few minutes.
Maintenance Requests
Q: How do I submit a maintenance request?
A: Open the Livvy App, tap "Maintenance" in the bottom navigation, then tap the "+" button. Add photos, describe the issue, and submit. Our AI will help enhance your description.
Q: How can I track my maintenance request?
A: Go to the "Maintenance" tab and tap on your request to see its current status, updates, and estimated completion time.
Q: Can I add photos to my maintenance request?
A: Yes! Photos help our team understand the issue better. You can add multiple photos when submitting a request.
Announcements
Q: How do I view announcements?
A: Announcements, when available, will be automatically listed on your dashboard. You'll see building updates, events, and important notices from your property manager displayed prominently.
Q: Can I get notifications for new announcements?
A: Yes! Enable push notifications in your device settings and the Livvy App will notify you of new announcements.
Amenity Bookings
Q: How do I book an amenity?
A: Access the booking feature through the app's main menu or dashboard. Select the amenity you want to book, choose your date and time, and complete the booking process.
Q: Can I cancel my amenity booking?
A: Yes, you can cancel bookings up to 24 hours before the scheduled time. Access your bookings through the app's booking management section to view and cancel reservations.
Technical Issues
Q: The app is not loading properly. What should I do?
A: Try closing and reopening the app, or restart your device. If the issue persists, please contact our support team with details about your device and the specific error.
Q: I'm having trouble uploading photos. What can I do?
A: Ensure you have a stable internet connection and that the photo file size is under 10MB. Try taking a new photo or selecting a different image from your gallery.
Feature Guides
Using AI Assistant
Our AI assistant helps improve your maintenance requests by:
- Enhancing descriptions with relevant details
- Identifying issues from photos
- Suggesting appropriate categories for your request
Managing Your Profile
Keep your information up to date:
- Tap your profile picture in the bottom navigation
- Update your contact information and preferences
- Save your changes
Privacy & Security
Your privacy and security are our top priorities:
- All data is encrypted in transit and at rest
- We never share your personal information with third parties
- You can request data deletion at any time
- For more details, see our Privacy Policy and Personal Data Deletion Request Policy
Feedback & Suggestions
We value your feedback! Help us improve Livvy App by:
- Sharing your experience with our support team
- Suggesting new features or improvements
- Reporting bugs or issues you encounter
- Rating the app in your device's app store
Emergency Contacts
For urgent building-related emergencies outside of app support:
- Building Management: Contact your property manager directly
- Emergency Services: Call 911 for life-threatening situations
- After Hours: Check your building's emergency contact procedures
Last updated: January 2025